This is the hotel to stay in for Silom-BKK

I work in another city in Thailand. I stay at the Crowne Plaza two times a year for weekend holidays when I want something nice in the Silom area. The hotel is not full of bus tour groups coming and going; or screaming children (sorry), more of a hotel for adults and business professionals. The rooms are quiet and taken care of. The restaurant staff, check in clerks, down to the maids cleaning the rooms are all well trained and friendly. Though the hotel is great, as in all hotels there are improvements that could be considered. ( Have been staying here for 4 years- not a one time visit.) The discount package for the afternoon Happy Hour & morning breakfast buffet information (if you share it to customers) is confusing and depends on which clerk is explaining it. The information is NOT always the same at the check in. Each room should have a special card advertising how visitors staying at the hotel get a 30% discount when eating at the restaurant. Why keep this a secret? (Yes, you have it in the little binder about the hotel services. How many people read this???) Two years in a row your room service is overly slow. It should not take 30 minutes to get ice in the evening or two extra towels. And the final constructive suggestion: Since Crowne Plaza has moved in (before it was the Pan Pacific hotel) you have not fixed those spot lights under the swimming pool's Mayan statues. It seems you have neglected some details of the swimming pool area; however, you are to be congratulated of repairing the wooden deck around the pool, and purchasing new swimming pool lounge chairs. I hope you continue to stay in Silom, for what I enjoy the most of your hotel is the well trained staff and (of course) the location.