A real disappointment and rip-off
The staff at reception, in bookings and a few in the wellness office were inattentive, would nod when they didn't understand the requests made in full and wouldn't demonstrate accountability. It seems there was no common sense and initiative and many of the guests commented on inflexibility and poor communication when I was there. This started right from the booking of the detox program and second week's stay at absolute on a continuing health program. When I was due to check in to my room just before starting the second week of my program, the manager gave the go=ahead to eject my suitcases from the room in the afternoon because they hadn't received payment! I can't believe how unceremonious these people are and money-obsessed. You don't mistreat a client that way when they've been paying for a week-long program already! Too many issues to list, but it was a stressful, insulting, frustrating and wasted time over there. Only one of the supervisors was decent and tried to make amends, but most of the staff were making fun of these situations and the majority didn't care to respect my limits for patience and tolerance at every ineptitude that arose since day 2 through the first week and again right at the end of my 2nd week. Never staying here again despite the restaurant serving quality healthy food and the juice bar staff being helpful, easy-going and friendly. The resident was kind to give me chiropractic adjustments during my initial consult and the trainers are all nice and competent, but the management's focus on money and complete disregard for guests being compromised is just inappropriate and ridiculous.
คะแนน : 5 / 10
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