Nice hotel with beautiful swimming pool
hotel breakfast is nice. quite a number of food option for consumer to choose and eat. food from western type to chinese type is nice and tasteful.
customer service in the front desk is not good. the first day i arrived to the hotel for check in, as i have indicated hotel transfer is required in the agoda form, but there is still condition stated that consumer is required to call up and arrange with the hotel for the transfer.
my friend called up them and was told that it will be better for us to arrange our own public transport to the hotel upon checked out from phuket airport as it will be much cheaper, thus we followed their advise.
when we reached the hotel, the customer service staff in the front desk told us that they have arranged the hotel car to pick us up from the airport and wanted to charge us for this service. i tried to explain to them that we called up the hotel and was told to arrange our own transport, the staff replied us with a ver fierce tone and said that they followed the request in my form and have arranged and thus charges is required. i told them that they should aleast drop us a email to acknowledge my request so that we have a common understanding and we will wait for their pickup at the phuket airport, but no call and no email from them, how are we going to know that we actually need to wait for their transport?
after a fierce arguement, they finally decided to void the charges.
i am very unhappy the way they do thing.
คะแนน : 5.7 / 10
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