Comfortable but a little dated
We had 12 people in our group total. We booked 4 rooms (1 family of 4, 1 family of 3, 1 couple, 1 couple + extra bed). Upon arrival the front desk seemed very disorganized at first and the process to check in took about 1 hour. They couldn't figure out the price for the additional bed, and we advised them of late check for one of the rooms. It all worked out and we went to our rooms.
My husband and I were the couple in one room and we were given 2 bed instead of 1 king as was requested in the booking. The other rooms were fine. I called the front desk and at first they said they couldn't move us until the next day as nothing was available, but they called back and said they found us a room and it would be closer with the rest of our group as well. That was excellent service on their part.
The rest of the stay for 4 nights was uneventful. The breakfasts were delicious and the variety was abundant. My only complain is that one day one of the juices was not cold and it didn't taste right. But everything else was super.
The rooms itself were a little dated. We stayed on the fourth floor and had a view of both the ocean and the pool. The beach across from the hotel is nothing to write home about. However, the location of the hotel could not have been better. We were about a 15 minute walk away from Bangla Road. Tuk tuks are 300Baht if you don't feel like walking.
The service and the staff were always great. The poolside bar had good deals as well during happy hour.
คะแนน : 8.7 / 10
( ดีเยี่ยม )