Overall happy with hotel and its fantastic location, few negatives

I would love to return to this hotel just for its amazing location. Located facing Patong Beach but ten minutes walk away from the commercial busy street nightlife area of Patong filled with bars, restaurants etc. Sitting at their restaurant facing the calm serene sea is well worth the price! Also loved their swimming pool which is spread over three sections so ample space. The temperature of the pool was just right, not too cold. The pool has shallow and deep areas (these points are very important to a non swimmer like me :) :). Bath towels are well stocked both at the pool and in the room. So you can stroll to the beach with the basket if you dont want to sit in the hotel. The rooms are nice with wooden panelling and old world look. They have spa facilities. We got room on the fourth floor which is the top floor. I was little disappointed that they didnt give a King bed as per our request but seperate beds. Also the fourth floor window view is partially blocked because of the triangle shaped wooden panelling so I wasnt completely happy with that. And fourth floor rooms also dont have balcony.
A few steps away you will find laundry service (50 baht for 1 kg). This is the standard price all around Patong so dont even bother looking anywhere else. Also bike rentals and tour bookings and also airport minibus service.
Now for the negatives: the air conditioning stopped working two consecutive nights and my husabnd had to call the repair people who took a long time to fix it. So two nights in a row we could not sleep properly. Third night it was okay they somehow managed to fix it. Although i had requested a room change and they said they will call back but they didn't. Service is understaffed so at breakfast buffet in the morning you have to wait quite some time to have coffee served or even for the table to get ready with napkins and spoons though the staff is usually friendly and smiling and do attend to you when they are around. One day we requested a medicine