Customer service appalling. Room not tidied. Beds unmade. Staff reaction bordering on rude. .


Upon returning to our room at night time following a day's hiking, we were dismayed to discover our rooms had not been tidied. All four beds were dishevelled and therefore, my wife telephoned reception to enquire why this was the case. The gentleman who answered simply told us that if we were unhappy we could have our money back and go elsewhere. This was at 21.30 hrs and we were travelling with our two young daughters aged 10 and under! Having to obtain alternative accommodation in an unfamiliar area at such a time was not only stressful but also tiring for our children. Very luckily we managed to find lodging at a marvellous hotel called Diamond De Pai which was in the centre of the town, had far better facilities/location and was also a cheaper option. I have never had cause to complain about any lodgings before, indeed we stayed at seven different hotels/resorts during our trip and all of the others were more than adequate. I vehemently would not recommend Mont Goei Pai.


คะแนน : 3.6 / 10 ( คะแนนรีวิว )
3.6

รีวิวอื่นๆ ของ รีสอร์ต ม่อน เกย ปาย

8.8
ดีเยี่ยม
8.8
Very comfortable
Very nice accommodations with tasty breakfast. Would go back as it worked out really well for us with a rented car.

Bernie แคนาดา คู่รัก

9.6
ยอดเยี่ยม
9.6
Highly recommend
Great value, great price and great rooms suitable for the whole family. Would have stayed longer if it wasn't booked up.

Gerard สหราชอาณาจักร ครอบครัวที่มีเด็กเล็ก

9.6
ยอดเยี่ยม
9.6
Good value for money
++++++++++++

Manuel ฝรั่งเศส คู่รัก

4.4
คะแนนรีวิว
4.4
A very good place to relax, but no hotel-quality
Beautiful landscape + bungalow was very nice. But there are a lot of ants and other insects in the room. As we arrived, we had to wait 30 minutes (soaked wet from the rain) until somebody came for c... อ่านต่อ

Cynthia สวิตเซอร์แลนด์ คู่รัก

9.6
ยอดเยี่ยม
9.6
Beautiful location, like a small cottage, clean and comfortable
The room was more like a small apartment- clean and spacious. The hotel is about 2 km from the center of town. We had no problem getting a taxi from town to the hotel, but sometimes had to wait for a... อ่านต่อ

Sandy สหรัฐอเมริกา กลุ่มเพื่อน

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