Good experience ruined by one staff

Hotel is new, clean and spacious. Staff is generally friendly and polite except one female front desk staff, who seemed impatient with the guests. Not only that, this particular staff mistakenly assumed that we did not check out and called to check, which cost me almost 30USD for my international roaming call charges.
On the third night of our stay there, the Victory Monument area (or whole Bangkok) had power outage. Our hotel went blackout for three hours too. I'd like to compliment your staff who were on duty at front desk (not the female staff above-mentioned) that night remained calm and brought some water to the guests at lobby.
Overall, a good experience but ruined by one staff.

คะแนน : 8 / 10 ( ดีเยี่ยม )
8

รีวิวอื่นๆ ของ โรงแรมเลอ ธาดา พาร์ควิว

4
 คะแนนรีวิว
4
Hotel should be black out ready
Hotels are meant to have absolute convinience for guests. Having no electricity for 3hours straight without even an apology is pushing it! Specially when the blackout happens during midnight to 3am!! ... อ่านต่อ

JAN ฟิลิปปินส์ กลุ่มเพื่อน

7.2
 ดีมาก
7.2
Great location
Overall good stay. Pro’s: Great location opposite a park very close to MRT good price Good Aircon Con’s: Staff not really friendly Room was “clean” BUT: they might never clean the floor in wet.... not... อ่านต่อ

Jonas เยอรมนี คู่รัก

6.8
 ดี
6.8
Valuable modern boutique hotel
Valuable modern boutique hotel is located near Victory monument MRT (10 min walk) / King power Rang Nam (4-5 Min Walk). The hotel opposite Public Park with good scenery of pond, variety of beautiful ... อ่านต่อ

THAWEESAK ประเทศไทย ครอบครัวที่มีเด็กเล็ก

9.6
 ยอดเยี่ยม
9.6
Good hotel in general
It's a pretty good hotel in general. The room and facilities are clean and looking new. The staff are also very polite, friendly and helpful. There are only some minor things to be improved tho: 1. Th... อ่านต่อ

Tan มาเลเซีย คู่รัก

10
 ยอดเยี่ยม
10
Perfect hotel!!!
There's a park right next to it, there's a King Power duty-free shop around, and there's a Michelin Guide restaurant around. The hotel staff are kind and careful. The cleaning was perfect, the bellboy... อ่านต่อ

EUTTEUM เกาหลีใต้ คู่รัก

รีวิวทั้งหมด