Not great for children
No pillows suitable for children to sleep with. No flat sheets (common in Asia). They gave our 2 bedroom premium away before we arrived. Gave us an "upgrade" to a three bedroom but one door was locked and it was in another tower away from the pool and the buffet restaurant. I asked for another bed as I had originally booked and payed for and they gave us a trolley bed :(. I asked again and they offered to open the third room so we could have another bed but then they didn't actually open it. Only after asking again and waiting a few hours did they open the 3rd room.
The manager was lovely and 'went in to bat for us' and eventually apologised for the mistake and made housekeeping open the third room. After that, everything went well.
NOTE: You can change the audio on smart tv's to original/default language which makes it English, but you have to do this every time a new show starts. Because they stuck us in the residential tower, there was no information about this or of any kind.
คะแนน : 9.2 / 10
( ยอดเยี่ยม )