Nice hotel. Good value for money

My partner and I booked this hotel and stayed 5 nights in April this year. This was our second visit to this hotel, having stayed there the previous November/ December.
The hotel is, what I believe a prime location. It is close enough to walk to the lively areas, but further enough away to avoid the noise of you would like peace and quiet.
There is a bar very close called Carpe Diem which is my favourite and Carlitos not a lot further down. They both have fire shows and serve amazing cocktails!
On both of our visits staff have been Very friendly and helpful. There was just one lady who played on her phone instead of serving breakfast leaving you waiting for ages but all the others were great and accommodating.
The first time we went we received a free boat trip which was the best boat trip I have ever been on. When we attended in April the trip was not free with your booking but availad to purchase through the hotel. We did this as it was so enjoyable only to find out that it was no way near the same. Instead of being on a large boat where you could walk about, go kayaking etc, we were squashed on to the smallest long tail boat that looked like it was falling to bits. On s number of occasions the guys running it had to take out the starter motor to try and repair it! I would not go on this trip again and I am disappointed the hotel sold it to us as the exact same trip!
The rooms were clean. I had read reviews before about bed bugs but on both occasions I did not see any at all.
The air conditioning worked well. The rooms were clean and the cleaners were great and accommodating. We were provided with clean towels, fresh bottled water and more toilet roll daily. The room (bungalow) could do with a touch of modernising but it is not off putting in the slightest.
The last time we went they had introduced a system of obtaining a breakfast coupon (only on the morning for that breakfast) and then handing this over. It seemed more hassle than the last time when we j