worst service staff


Terrible from the moment I arrived. No aircon in foyer, No nice welcome, just sorry room not ready it will be an hour, what this is at 4pm, unbelievable. Waited in aircon thai restaurant, free cocktail but no alcohol in it! Room very nice. Cannot swim in ocean, too shallow and too much rock and corral. The pool looked good but water was so hot, like soup! Bar staff at pool bar were very bad, so rude, except for the young guy. The cocktail was v.poor and French fries plonked down with a bottle of tomato sauce, no presentation.Main restaurant had no aircon, the Thai restaurant service and food v. poor. Not one smile from any staff at all. Checking out met a woman whom said she thought it was the worst place ever, she was almost in tears, she had to stay 6 more nights. The manager of the hotel needs to be replaced and most of the staff, planks,no one speaks English. The owner of the hotel clearly has no idea! If the room was 500 baht a night I wouldn't go back!! Believe me, don't go.!!


คะแนน : 2.8 / 10 ( คะแนนรีวิว )
2.8

รีวิวอื่นๆ ของ MAI Samui Beach Resort & Spa (SHA Plus+)

8.8
ดีเยี่ยม
8.8
Great activities available
My fiancé is instantly in love with the snorkelling, fishing and Kayaking activities here. One thing that could have been improved on was the Housekeeping. We had a welcome cake plated on a rectangula... อ่านต่อ

Hui สิงคโปร์ คู่รัก

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ยอดเยี่ยม
9.7
Holidays just like you want them at MAI Samui!
I have been living and traveling in Asia since 10 years and MAI Samui is probably one of the best resort we have stayed at. It is newly build so all facilities are new and very clean. I have brought m... อ่านต่อ

Phong ฝรั่งเศส คู่รัก

9
ยอดเยี่ยม
9
One of the best I ever stayed at
We met a friend and her 87 year old mother at this hotel and all four of us agreed that this is a superb hotel. The staff are wonderful and a real asset. They go out of their way to assist you and are... อ่านต่อ

Michel เยอรมนี คู่รัก

9
ยอดเยี่ยม
9
Fantastic if you like a seclusion and quiet
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8
ดีเยี่ยม
8
Nice, relaxing place
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