No contingency Plan??


we stayed at 2 bedroom penthouse pool suite for 3 days from the 6th - 8th of june 2012. the place is tastefully decorated and the sea view is awesome.... however we cant say that this is one of the best experience we had like the many who has done so here.... in fact our last night there was a nightmare and an experience to be forgotten... there were numerous power disruptions and we were left with no air condition on our last night there.. the smaller room where my kid was sleeping was very hot and stuffy because of the electric breakdown..opening the windows offers little help , all it does is invite the mosquitoes .... it was so hot and stuffy that my kid suffered a eczema outbreak.. we didnt get any sleep and calling the concierge didnt help at all. we were left wondering if the hotel does have a contingency strategy for situation like this...we checked out early the next day and my kid is still on medication for his eczema outbreak..

we are frequent travelers and has encountered such situation before in japan, the staff in japan handled the situation very professionally.. they had us on chartered buses to a nearby hotel fully paid by the hotel and was very apologetic about it....we were offered return discount rate and they called us up to check on our situation at the new hotel the next day..alas, we received none of that with andara.


คะแนน : 6 / 10 ( ดี )
6

รีวิวอื่นๆ ของ อันดารา รีสอร์ท วิลล่า (มาตรฐาน SHA Plus+)

9.2
ยอดเยี่ยม
9.2
Exceptional service! Beautiful room, fully fitted out kitchen.
Beach not great.

zaheera แอฟริกาใต้ ครอบครัวที่มีเด็กเล็ก

9.6
ยอดเยี่ยม
9.6
Best Resort
Everything was good except the bed mattress which was too soft. Feels more like overused and time for a change

Eu มาเลเซีย คู่รัก

9.6
ยอดเยี่ยม
9.6
Excellent
.

Hyunwoo เกาหลีใต้ ครอบครัวที่มีเด็กเล็ก

10
ยอดเยี่ยม
10
It was great vacations
great facillity , staff and foods !!

Haruyoshi ญี่ปุ่น คู่รัก

8.3
ดีเยี่ยม
8.3
overall is nice
overall is good but our room has no good view ( can't see the ocean, only little bit ) even its 3 bedroom suits. staffs at restaurant r not friendly enough.

Kaiwen ไต้หวัน ครอบครัวที่มีเด็กเล็ก

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