Anything but a 4 star resort

Me and my boyfriend had chosen this resort for a little bit of luxury during our travels of Thailand. After a long ferry journey then 40 minutes taxi to the top of the island we arrived at the what they call resort to a building site right outside the reception. There was diggers pot holes everywhere live wires and men welding while having to walk past it was a complete health hazard to any guest staying. We proceeded to check in to be greeted by a rude man at reception when we pointed out the construction and the noise was told if we didn’t like it to go some where else and was continually laughed at. We asked to speak to a manager and apparently there wasn’t one available onsite for over a week! After the long journey and taxi we decided to stay as we just wanted to unpack settle in somewhere and unwind for a few days. We had to walk too and from our room via the construction site to get to reception or to exit the hotel which wasn’t well lit at night either and constantly smelt of sewage. The room when we got there was great bed was comfy shower was excellent and had a very modern design the room alone I would give 4 or even 5 stars also the pool area and view were brilliant! The so called “resort” has only one option onsite of where to eat and a beach bar during the day so how it has the title resort is beyond me. We ate at the restaurant that evening it was okay at most given it was a 4 star hotel and we ordered Thai food in Thailand it was below the standards we expected. The next evening we ordered room service due to the bad weather we had been out in all day the pizza and burger were both not cooked and clap cold when we sat to eat them. We rang and asked them to take it away and just refund us the money we had paid as it was the second bad experience with food we’d had they seemed reluctant to do so asking us to order something else very rudely and aggressively like that was our only option. Eventually they gave us our money back and was asked not to say a