A few days in paradise
We spent 5 wonderful days at the resort. The Plunge pool room has a wonderful layout, spacious with 3 sections, I.e living room, ac bedroom and pool, shower, toilet area.
Overall, the bedroom was comfortable, and the bed is the kind you just sink into. The pillows and mattress were a tad soft for my liking though.
The plunge pool is a nice size with jacuzzi jets, but one of the jets wasn't really working properly. Since this section is open, only issue faced was the mosquitos which the resort tried to control with aroma scents and mosquito coils to no avail. Can be quite a problem if you are sensitive to bites.
Overall, it's a great hotel. Staff are attentive and friendly, although service may be varied. E.g the GM Tina would mingle with guests guests at breakfast and some staff would remember our orders each morning or go the extra mile. Not all the staff are equally attentive though. This happened at checkout, where we were not told that our unlimited WIFI access would immediately cease. They arranged our airport transfer and knew that we had another 2 hours to wait at the resort before leaving for the airport. So rather than for me to find out I had no WIFi and walk back to the front desk to ask for another 2 IDs, it would have been nice if they could have just asked me if I needed it till the car came. Also, I had to go up to them again at the appointed time to check if my transport was ready even though they saw me waiting at the bar area. Just gives me the impression that once we checkout, the service service levels also check out. :-(
คะแนน : 9.3 / 10
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