Nice facilities, unpleasant staff

One of us is celiac and can't eat gluten. She carried around a Thai translation of her restrictions which she presented to staff before ordering to avoid any mishaps. The waitress stated she couldn't have what she wanted. No problem so far. She then asked about another item on the menu which the waitress sent off to the kitchen. It arrived with a bun and was breaded so she couldn't eat it. No problem. She ordered fried. Rice with an egg only to find she had been charged for both orders. No problem since this can be simply resolved by speaking with the manager. Wrong. They fought for 5 minutes saying she shouldnt order if she didn't want to pay. We asked for the food since we were going to charged for it anyway but they informed us they had thrown it out. Mistakes happen but its how you handle them. Beware of the staff. They are unpleasant at every interaction. If you stay here, it's best to avoid contact and eat out. Good luck

คะแนน : 6 / 10 ( ดี )
6

รีวิวอื่นๆ ของ Tharathip Resort Koh Phangan (SHA Plus+)

9.6
 ยอดเยี่ยม
9.6
A very pleasant Stay @ the tharathip Resort 👍🏾
A very cosy hideaway from all the Parties on Koh phangan. The Staff is super friendly and so helpful.The Rooms/Bungalow are serviced everyday 👍🏾 super clean. There are 3 Pool's 2 chuse from 🤷🏾‍♂️.... อ่านต่อ

Daniel ประเทศไทย เดินทางคนเดียว

9.2
 ยอดเยี่ยม
9.2
Great place
If you’re coming to Koh Phangan to relax and escape busy cities, this resort is the place for you. Located not too far from the center (5 min bike drive) the resort is far where you can have a quite ... อ่านต่อ

Ziad สหรัฐอาหรับเอมิเรตส์ กลุ่มเพื่อน

9.6
 ยอดเยี่ยม
9.6
Quiet place for stay
I am so happy to have a new room with very good air condition face up to pool so nice and quiet not a party area super cool !

kit ฮ่องกง เดินทางคนเดียว

8.8
 ดีเยี่ยม
8.8
Nice place, happy to go there next time.
Good place

Simon เยอรมนี คู่รัก

8.8
 ดีเยี่ยม
8.8
Nice place, will come back
Nice place, will come back, only problem was that the internet kept disconnecting in the bungalow (named 'sunflower', can't remember room number) we stayed in the last night.

Simon เยอรมนี คู่รัก

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