Bad Experience from Customer Service Officer - Xing Kai (China staff)

It was a very bad experienced during my recent visit to this hotel.
Westin is always our no 1 choice on our yearly visit due to its location, good customer service and cleanliness. However, the quality was changed on our recent visit due to the bad experienced with the customer service office (probably from China or local who can speak Mandarin). Not bias but the service quality was totally different from all of our previous trips.
Do not feel like repeat the whole story here but just to alert everyone here to avoid his service during your visit!

คะแนน : 8.4 / 10 ( ดีเยี่ยม )
8.4

รีวิวอื่นๆ ของ เดอะ เวสทิน แกรนด์ สุขุมวิท กรุงเทพฯ

8.4
 ดีเยี่ยม
8.4
Wonderful and lovely hotel
The hotel is great and lovely I would recommend it ,, the location of the hotel is close to shops, malls and metro station and is located on Sukhumvit Road directly the hotel is great inside and out, ... อ่านต่อ

JASSEM สหรัฐอาหรับเอมิเรตส์ เดินทางคนเดียว

9.6
 ยอดเยี่ยม
9.6
Fantastic Stay!
The bedding was fantastic we had such a hard time dragging ourselves out of bed. Breakfast was delicious! Staff are helpful, attentive and vigilant. They made us feel so welcome. Will definitely be ba... อ่านต่อ

Bernice สิงคโปร์ คู่รัก

9.6
 ยอดเยี่ยม
9.6
A great, luxurious stay
Room was very spacious, and the shower products were excellent. Great location with shopping malls and great food nearby. Was a great stay; ideal if you plan to spend a little more for comfort on your... อ่านต่อ

Meng สิงคโปร์ คู่รัก

10
 ยอดเยี่ยม
10
I’d stay here again.,
I enjoyed this hotel immensely. The lounge and buffet staff we’re friendly and helpful. They made me feel welcome and remembered my preferences. Check in was quick and easy and they gave me the room... อ่านต่อ

Mark ออสเตรเลีย เดินทางคนเดียว

10
 ยอดเยี่ยม
10
Excellent Staff and Location
I always had great experience staying at this hotel. The location is great. It's close to BTS, MRT, restaurants, shops, bars, etc. The staff were friendly, helpful, and courteous. I would recommend th... อ่านต่อ

Setheit สหรัฐอเมริกา เดินทางคนเดียว

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