Thoughtful, professional staff
My partner was on crutches when we arrived in BKK and so we organised an airport pick-up. The person who met us called ahead to the hotel (on his own initiative!) and explained our situation (without our knowledge). When we arrived at the hotel, a receptionist was waiting at the door for us and lead us straight to our room which was close to the elevator; they had placed us there for ease of access for us. Our check-in was completed in our room! We often rang for ice (so my partner could ice his leg) and it was always delivered promptly. At one stage, the cleaning crew knocked on our door and asked if we would like more ice (again, on their own initiative)!!!! On leaving the hotel to return to the airport, we again organised a hotel drop-off. Our driver asked us which airline and then proceeded to organise a hotel staff member to be at the airport drop-off site to help with luggage to the check-in counter....without us asking him to do that! The professionalism and caring thoughtfulness showed by the staff at this hotel was beyond outstanding. We can not thank them enough for their efforts.
คะแนน : 8.3 / 10
( ดีเยี่ยม )