Beautiful hotel with very poor service


When we arrived we found the room had a couple of large bugs in so we requested a change. The hotel obliged and put us next door. There we found the internet did not work, also my wife found the shower difficult to switch on. It was not obvious how to operate as I neither could work it out. In the end we asked for help and after some delay and a strong complaint from myself three people came to our assistance. They showed us how to operate the shower (but only after one member of staff asked his colleague for help). The internet was far more of a problem however and has meant during our whole 5 night stay I had to work in the hotel lobby when I needed an internet connection. There was also no children's TV and only France24 that spoke any English. There were over 100 Thai channels available. This I find quite mystifying as there was at least three westerners staying in the hotel at the time even during Covid! I also found strange as did my Thai wife that hardly anyone spoke English on the reception desk. In closing I ight


คะแนน : 4.8 / 10 ( คะแนนรีวิว )
4.8

รีวิวอื่นๆ ของ Socool grand hotel

8.4
ดีเยี่ยม
8.4
ดีเยี่ยม
Everything good

Sudasawan ประเทศไทย นักธุรกิจ

10
ยอดเยี่ยม
10
ยอดเยี่ยม
Hotel d'étape tout à fait agréable. Hôtel récent à la décoration sobre. Centre de fitness attenant avec une très belle piscine

Michel ฝรั่งเศส คู่รัก

6.8
ดี
6.8
Etape agréable pour visiter Phanom Rung
Hotel bien équipé et récent. La piscine est agréable, le café restaurant est accueillant et bon. Nous avons obtenu des chambres dans les étages supérieurs, sauf erreur il n'y avait pas d'ascenseur dan... อ่านต่อ

JEAN-LOUIS ฝรั่งเศส คู่รัก

10
ยอดเยี่ยม
10
Schickes Boutique Hotel
Stylisches kleines Hotel im Ikea Look. Sehr nettes Personal. Gut ausgestatteter Gym und großer Salzwasser Pool. Zimmer zweckmäßig und modern eingerichtet. Lediglich das Bett war mir persönlich etwas z... อ่านต่อ

Jessica เยอรมนี คู่รัก

10
ยอดเยี่ยม
10
Sehr zu empfehlen
Sehr nettes Personal, super gepflegtes Hotel. Für mich da beste in Chantaburi

Paulo เยอรมนี คู่รัก

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