Customer satisfaction

So we decided to stay at this place because it looks amazing but on the first day we experienced problems with the hot water supply. So we spoke to the front desk and they said they would send an engineer out for us, he came and he fixed it and we had boiling water for two minutes, so back down to reception I went to say it wasn’t fixed properly, he came back up and ended up giving us a tutorial in how to use it (had to have the sink tap on outside of the bathroom to get the water hot, very inconvenient), well this doesn’t work as you either get boiling or cold!! I had noticed there was a leak around the sink and he had used up all of our toilet roll in the process and didn’t replace it.
We went down the next morning for breakfast (poor selection) and on the way we spoke to reception again about the hot water, they said we will move you at 12, well we had a trip booked and we weren’t going to wait till 12 to be moved. I said to them we will pack our bags and if they could move them into the other room. We came back around 14:30 and got told by Jiew the manager they were fully booked now and our other room wasn’t available now (lies, as we checked Agoda and there were still rooms available). We had a blazing row with her about how they should of kept the room open for us, either way we managed to change rooms after 15 mins going back and forth. Jiew and me apologised to one another and she was very polite after that.
Toilet roll to room 506 was just left outside and room hadn’t been made.
Shower floor was horrible on your feet as it was massive pebbles, ideally cover with a clear resin.
WiFi is very inconsistent and kicks you out all the time.
The next room we went too 604 had the towel rail hanging off the wall and the back door is a pain to lock.
All in all wouldn’t stay here again you will find better hotels nearer the strip.