Nice hotel but not understanding about booking error

Lovely pool, nice room, nice staff. Great to have a fridge, but a kettle would be a definite plus. I like this hotel, but I made a mistake when booking and accidentally booked a day earlier to check in and out. I messaged the hotel as soon as I realised, explaining the genuine error and saying that if they would allow me to change the date without being charged, then I would book an additional night at the end of my stay, so they wouldn’t lose the revenue either. It took 4 emails from me for the hotel to confirm that they would not show any understanding to human error and would still be charging me for the accidental night booked. They replied immediately about the query about extending my stay, but refused to comment on the date change request. This was so disappointing. I understand policy, but mistakes happen and it felt like they only care about money, hence being so keen to conform that I could extend my stay, but doing nothing to try to help me solve my error (yes, my fault).

คะแนน : 8.8 / 10 ( ดีเยี่ยม )
8.8

รีวิวอื่นๆ ของ เดอะ มัลเบอรี แบงค็อก ถนนข้าวสาร

7.2
 ดีมาก
7.2
ดีมาก
Great location if you want to stay on Khao san road and be close to the night life. Room was very very small, much smaller than we expected. The pool is great- rooftop and spacious. Overall, very basi... อ่านต่อ

Anita กลุ่มเพื่อน

8
 ดีเยี่ยม
8
ดีมาก
Located in khaosan Road very noisy place if yo want to be relaxed and calm. However if you want parties this will be the best place to stay in Bangkok. Staff have been very kind and the hotel looks ve... อ่านต่อ

Ines สหราชอาณาจักร คู่รัก

10
 ยอดเยี่ยม
10
Great location with roof top pool!
Really enjoyed my stay here really friendly staff on reception, checked in and room was great set back a little from kaoh san road although mire or less rite at the end of the strip. Roof top pool was... อ่านต่อ

Zac สหราชอาณาจักร เดินทางคนเดียว

9.6
 ยอดเยี่ยม
9.6
Just the ticket
We have stayed here before because of the cleanliness of the rooms, location and pool. The staff were also very helpfully up grading our room and with a late checkout with no hassle. Already booked to... อ่านต่อ

james สหราชอาณาจักร คู่รัก

8.8
 ดีเยี่ยม
8.8
Worth it for the pool and location
we stayed here as first night in bangkok (and southeast asia as a whole). the rooms and facilities were basic but adequate. the pool was lovely and a perfect escape from the hectic heat of Bangkok, ho... อ่านต่อ

Niamh สหราชอาณาจักร คู่รัก

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