Excellent experience. Thoroughly enjoyable.

The stay at Nouvo City Hotel was an excellent experience. The rooms are very well appointed, clean and quiet, had full blackout curtains, great air conditioning and were spacious, with a wonderfully large shower area. With 2 children under 12 years of age, we were provided an extra bed free of charge – that we did not request but my eldest was extremely grateful for, as she avoided having to sleep on the thin mattress we took with us. We only had to pay for breakfast for our eldest given the booking was room + breakfast for my wife and I. We did not have to pay for breakfast for our youngest. The furniture in the room was ideal for setting up a third small bed for our 4 year old. The rooftop pool was clean and always monitored by staff. The roof top gym I only viewed from outside but the equipment appeared quite new and in good condition. The pool water was salt, so did not hurt our eyes and was a great temperature given its exposure to the sun.
The staff members we dealt with on the front desk were very efficient and polite. The restaurant staff were well trained, and super-efficient and polite. The customer relations manager gave us excellent support – not that we had any issues at all – and his English, after having lived 28 years in the US – was impeccable.
We chose the hotel manly due to the price and the fact it had a free car park. The location is not close to a train station, but very close to the Grand Palace and the river ferry to catch into town. The restaurants around the Hotel were countless, and we found some local cuisine places at local prices.
My sole criticism is the soft bed. It moved a little too much when, for example, our 4 year old joined my wife and I the first couple of nights. Apart from that, I feel the Hotel certainly deserves the rating it has and probably a bit more.