Nice hotel but awful customer service


The hotel was nice but the customer service was nonexistent. The hotel manager was not friendly or helpful. Furthermore, the rooms where not too clean and we found ants everywhere. The hotel had complimentary breakfast but they do not start serving until 8:00 am so we missed breakfast on most days because the excursions we went on started early. Breakfast also was not wonderful. They served fresh fruit, toast, eggs, and sausage but the eggs and sausage were cooked in the microwave. The location is also a little out of the way and there is not much to do in the area. It is also expensive to get around the Island. At night time, there is only a guard and no staff in the hotel. I had an incident where the cleaning staff through away something of mine, but there was no one there to help me and I left to the airport the following day and the manager was still not there.


คะแนน : 2.7 / 10 ( คะแนนรีวิว )
2.7

รีวิวอื่นๆ ของ ปายธาร วิลล่า (มาตรฐาน SHA Plus+)

6.8
ดี
6.8
Great for couples,not fancy
Not luxurious but great value for money

Hielke เนเธอร์แลนด์ คู่รัก

7.2
ดีมาก
7.2
Hidden Gem
Friendly staff. Small and cosy. Nice rooms.

Thomas สวิตเซอร์แลนด์ เดินทางคนเดียว

6.8
ดี
6.8
Nice
Rooms were big and clean, small pool. Location is close to beach but a not right there. Staff was bery very helpful. Id go again but make sure tonexlore other areas of phuket.

JOSE เปรู เดินทางคนเดียว

4.3
คะแนนรีวิว
4.3
Near the Beach
Overall it served its purpose. Simple, but acceptable.

Christopher สหรัฐอเมริกา เดินทางคนเดียว

4.3
คะแนนรีวิว
4.3
I was not impressed. I didn't like the whole area.
not great

Marc สหรัฐอเมริกา คู่รัก

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