A beautiful Fawlty Towers

This hotel was absolutely beautiful and the pool villas were amazing with your very own private pool. However, the services were non-existent. They seemed to have no idea how to run a hotel. We were woken up by a phonecall in the morning (9am) to ask us if we wanted breakfast. I have never experienced such a thing. They then came and knocked on our door to ask us the same thing. This was repeated the next day despite us telling them very firmly that if we wanted breakfast, we would come to the dining room. Transportation was difficult as it was a little too far to walk to Chaweng and we had to hail taxis, often waiting awhile. Once this hotel sorts itself out, it will hopefully be a hidden gem.

คะแนน : 6.7 / 10 ( ดี )
6.7

รีวิวอื่นๆ ของ ภวันทร พูล วิลล่า สมุย (มาตรฐาน SHA Plus+)

7.7
 ดีมาก
7.7
Nice location
We spent three days in the Pool Villa. It was what we were looking for, to be able to kick back and relax. The staff are attentive and a credit to the premises. The pool villa was good, nice pool and... อ่านต่อ

Catherine ออสเตรเลีย คู่รัก

7.2
 ดีมาก
7.2
Nice private pool villa but location is tricky
You need a bike to get around The beach is very rocky Villas are very nice and the pool was great Staff are lovely and very accommodating

EMILY ออสเตรเลีย คู่รัก

6.7
 ดี
6.7
very reasonable price - Pool Villa
Good size and high privacy private pool, the room is clean but there are many ants walk inside the room . You can walk down to the 'rock' beach within 1 minutes.

Ka ฮ่องกง คู่รัก

7.3
 ดีมาก
7.3
Highly recommended for couples!
Nice & cozy environment, friendly & courteous staffs, fresh & scrumptious meals..... Perfect is the right word to describe the hotel, will definitely come back in the future!

Wai มาเลเซีย คู่รัก

7.6
 ดีมาก
7.6
Acceptable to most of the hotel staffs, but there’s still some more to be improved!
As discussed with the senior grade of the hotel, I trust he would try his best to make improvements, n it’s an ideal hotel to be stayed on the whole!

Tsui ฮ่องกง คู่รัก

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