We spent 2 nights here on holidays. Group of 3 families. Arrived late in the evening from Malaysia . Paid for the rooms (payments collected at the hotel) and were ushered to our chalets but ..we were given a different chalets from our booking confirmation. We booked for 3 nos of family room type . Unfortunately,2 families were escorted to their neighbouring chalets and were told that their resorts were fulled for the day.. like ..WHAT???... what's happening..we were so tired and suddenly they just dropped the bomb... fully booked and they had to accomodate us at their neighbour chalets...mind you...we were not told earlier when we checked in. And when we tried to argued with the staff, he just said..take it or find another resort/hotel....and oh..they are so kind to return us the money..but its already late at night on christmas eve..we were left with no choice .. instead of room for family of 4 pax...we had to split into 2 rooms separated from the children.
Darius คู่รัก
Benjamin สหรัฐอเมริกา เดินทางคนเดียว
Stephen สหราชอาณาจักร เดินทางคนเดียว
Charlotte สหราชอาณาจักร ครอบครัวที่มีเด็กเล็ก
Irene มาเลเซีย กลุ่มเพื่อน