The hotel without manager all the time

I booked a room which clearly stated during my booking and printed on the voucher "Grand Suite With Breakfast". But the hotel staff denied my right of breakfast, instead they claim this is Agoda fault. I requested to talk to their manager but she replied the manager is not around and could not be reach. Fine, at night I requested again to talk to the manager, she cannot manage to contact the manager because the manager already went back. The next day during check out I ask again to talk to their manager and you know what the counter staff replied, "The manager already went out for lunch". I wrote to Agoda regarding this matter, and I must said Agoda is really a responsive and responsible company. Agoda has extended their helps to resolve this matter professionally.

คะแนน : 5.7 / 10 ( คะแนนรีวิว )
5.7

รีวิวอื่นๆ ของ โรงแรมบีพี แกรนด์ สวีท

7.3
 ดีมาก
7.3
Value for money, what you pay is what you get!
Fixed room rates throughout the period, unlike some hotels like Centara, the room rates can be doubled during peak period! Therefore, if you have no time to compare prices, just go with BP Grand Suit... อ่านต่อ

Yap สิงคโปร์ เดินทางคนเดียว

7.3
 ดีมาก
7.3
Very satisfied, a family friendly hotel.
The hotel is located very close and an easy walk to the central shopping area, but just enough away to be quiet. The staff were very helpful and really wonderful with my young children. They helped wi... อ่านต่อ

Monica ออสเตรเลีย ครอบครัวที่มีเด็กเล็ก

7
 ดีมาก
7
Great Location, Friendly hotel staff, Room Nice
Had a nice stay at BP Grand Suite Hotel. But my first night at Tune Hotel was cancelled due to unforseen circumstances and as such notified me rather late. Got me a replacement hotel at Silom Palac... อ่านต่อ

Cheong มาเลเซีย ครอบครัวที่มีเด็กโต

5.7
 คะแนนรีวิว
5.7
Big but old room ....
i have booked 2 junior suite and 1 grand suite for my stay with my family.the rooms are with big but are rather old. and the lighting in the room are not very good. the grand suite have a balcony but ... อ่านต่อ

GAN มาเลเซีย ครอบครัวที่มีเด็กโต

7.3
 ดีมาก
7.3
Good business Hotel
The breakfast, in the lobby, was adequate and all you can eat. With both Western and Thai food to select from. The hotel has a secure basement parking; which suited us, because we travel by car from M... อ่านต่อ

Patricia ออสเตรเลีย คู่รัก

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