The location of the hotel and its ground was beautiful. I just wish the front office staff were more rational in handling of guests.
We arrived the hotel at about 2pm and was initially told that our booking was not in their system. Upon checking again, they said that the booking confirmation we showed them was different from theirs. They insisted that I called AGODA to sort it out. When we argued that they should call, we were kept waiting for about 4.5 hours. It was really hot and there was no hospitality at all - most hotels would offer us some additional cold drinks or cold towel. The front office girl 'Sani' was very rude and told us to find a shade to sit if we could not bear the heat.
At 6.30pm, the front office manager showed us to the room we paid for. We wasted 4.5 hours waiting for them to sort out this issue - the time we could certainly have used swimming and sipping cocktails by the pool. I will not come back here.
Blake เดินทางคนเดียว
JACOB สหรัฐอเมริกา คู่รัก
Paula สหราชอาณาจักร คู่รัก
Kristian ฟินแลนด์ คู่รัก
Michael สหรัฐอเมริกา คู่รัก