Greed
Location, Room Comfort and Staff are still great (this property used to be a Sheraton Hotel until a few years back); Restaurants could be improved, both in terms of quality of food offered and opening hours (example: the somewhat lower priced poolside eatery is closing at 6pm, and one has no choice but to use one of the high priced other restaurants; also - and this is not the hotel's fault, but rather caused by the current Government - beach restaurants outside the hotel were raised to the ground, and those had offered in the past good foods at reasonable prices). Negative is the apparent greediness of the new management (under the Angsana name): the hotel is part of several hotels located on a large private property ("Laguna'), which offers transport within the property (shuttle bus, boat/ferry); in the past (e.g. under Sheraton) this transport was free of charge - we where charged US$2 per day per room, without being advised at check-in (the hotel claims this is part of the 'small print' on the registration form - who reads that?) - with room rates of well above US100++ per night. Summarised a great hotel's reputation damaged by greed. They won't see us again.
คะแนน : 9 / 10
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