Great staff, but needs some re-investment


We really wanted to love this place, but there are certain shortcomings that knocked off a few points for us. Firstly, the cicadas really are very, very loud. That's no fault of the hotel and it's authentically natural, that's for sure, but it does grate the nerves a bit and that's kind of not the point of a vacation. Secondly, the staff are really wonderful and professional, but the hotel has been through three owners the last 10 years and Outrigger took over in 2015 and needs to re-invest to make it a true five star facilities hotel (gym equipment not working properly for example), though the showers and AC work great and if there ever was a problem, the staff attended to it right away. They really deserve a property that reflects their professionalism and level of service. Finally, the bleach is nice to look at, but the waters are not as calm as in Bophut or the sand as fine as Chaweng, so you really need a completely calm weather day to swim. It's also a bit far from "happenings".


คะแนน : 7.2 / 10 ( ดีมาก )
7.2

รีวิวอื่นๆ ของ SAii Koh Samui Bophut

5.6
คะแนนรีวิว
5.6
โอเค
Staff customer service, a hallmark of a good hotel, needs to be improved. Staff is inflexible, unfriendly and not very courteous to guests. In terms of cleanliness, while we understand there’s bound t... อ่านต่อ

Daliea ฮ่องกง คู่รัก

8.8
ดีเยี่ยม
8.8
ดีเยี่ยม
Love everything about Outrigger! Very attentive staffs, quiet environment. Suitable for those who would like to have some privacy. The only cons about this hotel is they served very bad Thai’s cuisine... อ่านต่อ

Ya มาเลเซีย คู่รัก

9.6
ยอดเยี่ยม
9.6
Fantastic Trip
Before my arrival, I had no expectations on Outrigger Koh Samui Beach Resort, that was proved .... so clever!!! Because since my day 1 in there, their staff and facilities amazed me & my family member... อ่านต่อ

Yi จีน กลุ่มเพื่อน

8.4
ดีเยี่ยม
8.4
ดีเยี่ยม
It's a very beautiful hotel but there are a few downsides that make it a bit less spectacular: the bungalows are very thin so you hear all the noise from outside, the beach isn't very swimable, there ... อ่านต่อ

Marilyn สวิตเซอร์แลนด์ คู่รัก

9.6
ยอดเยี่ยม
9.6
Very pleasant stay
We had a perfect time at Outrigger.The staff was absolutely friendly,helpful and unobtrusive.The resort is not too big,thats why it was never too full in all areas.The breakfast was rich and everthing... อ่านต่อ

Katja เยอรมนี คู่รัก

รีวิวทั้งหมด