customer service is not important here

I LOVED the decor, with the colors, surfing theme, and decorations. It has a nice location being close the beach, bars, and restaurants. I was disappointed with:
1. not a lot of hot water in the shower
2. condition of the bathroom
3. the bed pillows are too big and hard, it gives me a headache. I asked for a smaller kind and was told that is all they have.

All of that is not a big deal and can be overlooked for the price I paid. But I was really upset with their lack of concern for their customers and customer service. The first night I was told they would separate the beds the next day since I ended up bringing a friend to stay in my room. It took two days to get done; when I noticed it had not been separated after my room was cleaned, they said it was too late since the room had been cleaned already and it would have to be done the next day. The most outrageous thing was the roof was coming apart, and with the strong winds, it was banging VERY loudly and made it impossible to sleep for three nights. The first night we mentioned it to the front desk, the person was very rude and only commented that others had already complained about it, and that they were already aware of it. No apologies, nothing. The disturbance continued for 2 more nights, and you could hear it until early afternoon. No apologies ever. I also hired a hotel van to take me to the airport. When I arrived in the lobby 15 minutes early to run to the ATM, I was rudely told by the rude front desk person and the driver that the driver was ready NOW. Again, no customer service since I was the one who hired him and paying for it. I'm not sure if I would recommend this place; if you can overlook these things and don't care about them, there are some good qualities about this place.