Cosy and friendly

I was here for 3 nights and thoroughly enjoyed my stay. For both days, I was away on early morning excursions and there is breakfast included but I would have missed it due to leaving too early but the wonderful reception staff prepared boxes with a sandwich, yogurt and a drink which is really nice of them to do. I would have not survived without that! Backing up a bit, during check in, they give you a nice cool towel and a cold drink which was great because it was quite warm in the lobby area as there is no air con there (learn to find out chiang mai is not as hot as other places so it was tolerable. Rooms are air conditioned so no concern.) The staff there are wonderful. They are fluent in English and are so so helpful. They gave us excellent recommendations to eat nearby, helped us contact some agents when there were issues with our booking and of course helped is book a massage session as well. On top of that, they always knew what room we are in which surprised me at first but then I found out they have a list of guests staying in the hotel with their pictures next to the room. Them knowing who we are and always having a very welcoming attitude really helped me feel at home and made the experience very personable. Also, I did get to try breakfast in house one morning and it was good. You get to choose from a few choices (ie. Thai style, western style) and there was also a little mini buffet area with pastries, cereal and salad. Excellent service!
Only con would be some of the towels and blankets/sheets have some stains.
I left facilities as 5 star but I don't think they actually had anything. I was not informed nor looked for them as I had such little time there.