very relaxing and rejuvenating
hotel stay was great and staffs are very friendly. the restaurant serves nice food and rated one of the top 10 in trip advisor. the staffs constantly tries to engage their customers. it looks very grand and have the serenity feel when you are sitting at the balcony enjoying the mountain and sunset view.
my husband and I so far had very good review about this hotel except for the last day when we are checking out, we requested for extension of 0.5 hour but the staff at the reception wouldn't allow us to. we are fine not to extend but she seems very unhappy when we requested for extension. our transport to the airport will only reach at 1pm since our flight is at 4 plus in the afternoon. we told her its ok but and said "thank you" to her, but she didn't even look up for apologise for not being a give a little kind gesture as part of the customer service. her face was very black and she ignore us after that. so we waited at the lobby for an hour. nonetheless, we would not spoil our experience with this resort just because of this staff.
คะแนน : 8.3 / 10
( ดีเยี่ยม )