Started a bit off...but redeemed itself fully.


My husband and I frequently stay at Centara.

Our flight was early, and therefore arrived early (10:00), we were asked to wait until 11:00 to check in. No problem, our fault. However, when we arrived to the room, it was not the room we booked. I asked the nice lady at the desk if I was mistaken, but I thought that the "Spa Room" had a double sink, and en-suite bathtub. (I am not comfortable with bathing out on the deck...good for the kid to splash in, but not very modest bathing for an adult....this is why we booked this room). She told me that "all spa rooms are like this". After some polite talking, she then informed me that there are some 'special' rooms. They changed our room, but advised us that we would have to wait until 5:00. However, we could use the current room to let my 1 year old sleep, 'but do not mess up the room.' This was an odd situation. We have never encountered anything like this at another Centara.

The rest of the stay was wonderful, food was good, breakfast was fine. Generally clean and very close to the beach. Restaurant staff were loverly, and we had a great chat with them each morning.

My husband and I were talking about how we could make a reservation to come back to this hotel, but to ensure that we got what was advertised. This is not a conversation that guest should need to have when considering visiting again. We are both expats living in Thailand.


คะแนน : 7.3 / 10 ( ดีมาก )
7.3

รีวิวอื่นๆ ของ เซ็นทารา วิลล่า สมุย (มาตรฐาน SHA Plus+)

9
ยอดเยี่ยม
9
Relaxing stay in Koh Samui
I recently enjoyed a short 4 night stay at Centara Villas....a late booking with Agoda rooms and at an excellent deal of 50% off for B&B in a Spa villa. I was most impressed with the size&quality of ... อ่านต่อ

Elizabeth สหราชอาณาจักร เดินทางคนเดียว

9
ยอดเยี่ยม
9
Can't say enough wonderful things about Centara!
Amazing! I was so pleased. I booked Centara as a cheaper alternative to the resort my friends wedding was held at. My boyfriend and I couldn't afford her villa resort. I was bummed out, but it ended u... อ่านต่อ

AMANDA สหรัฐอเมริกา คู่รัก

5
คะแนนรีวิว
5
Average Experience
Average experience overall, staff came across as not very genuine, Place was slightly aged, Food was rather standard. Perhaps being slightly harsh as am used to the Centara brand being top notch and h... อ่านต่อ

Amran มาเลเซีย คู่รัก

8
ดีเยี่ยม
8
Great hotel for a relaxing get away
Really enjoyed our stay here, very relaxing atmosphere, ideal for kicking back and relaxing with a book or a couple of beers. Nice beach area and a 3 pools, the main pool does seem to be busy all the... อ่านต่อ

Charles สหราชอาณาจักร คู่รัก

8.7
ดีเยี่ยม
8.7
Nice laidback getaway
As most reviewers point out, this is an older resort with lots and lots of stairs, so keep that in mind for older or less able-bodied guests. The thai food on the menu is better than the western, but ... อ่านต่อ

Ai สิงคโปร์ คู่รัก

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