Promises much but doesn’t deliver
Yet again photoshopped pictures don’t reflect reality. The place is really old and needs some love and attention. Jacuzzi bath had a desk scum line, weird taps that hot/cold has worn off and towels that have seen better days.
The saving grace that got an extra star for facilities is the bed... not too soft/hard and a good sleep... just a shame the minibar fridge compressor was very noisy when going off and there are floodlights streaming through the bleeding edges curtains.
Clearly they have issues with guests taking towels as you have to handover a token to get beach towels...yet many guests simply abandoned them on loungers.
Location not so good as as the southern end of the one-way road of Chaweng area, but that was known in advance. Fortunately there is a little shortcut road through “dead”land almost opposite you can cut through on a scooter.
Staff fine, special mention to “Art” who sorted out membership benefits of a new programme that obviously marketing people had not properly communicated to frontline staff.