My trip to the Mangosteen Resort and Spa

I came across the Mangosteen Spa and Resort on agoda and was drawn by the excellent rating and beautiful pictures, and I made a booking.
The ride to the hotel was a rather long one, with the hotel being situated at the south of Phuket, while the airport was at the north. After about 45 minutes, we turned into a small side road and went up a very steep slope to arrive at our hotel.
The reception area was very breezy and welcoming, but although it had a very resort-like feel to it, I felt it looked a little bit old. The staff however, were extremely warm and friendly and the welcoming drink was rather well-received after the ride from the airport.
We walked further to take a look at the hotel, and the pool and the view was absolutely fantastic! We could see down to the beach, and much of the nearby islands. Also the pool (although smaller than what the pictures show) was beautiful as well.
We then checked into our villas, which were a short walk away from the reception area. The villas were extremely spacious and well-thought out, but the TV was very small, and the interior of the room looked rather old. Nevertheless it was extemely clean. Overall, we were satisfied with the room; the jacuzzi at the back and hammock in the front were a nice touch.
We had lunch at the restaurant. While the food at the restaurant was rather nice, but the ala-carte menu was quite pricey (about the same as a high-end restaurant elsewhere). The complimentary breakfast on subsequent days was good, with quite a decent spread.
The spa was not bad as well, and the receptionist offered us a slight discount off the price on the menu. The massage rooms were slightly small, but overall the experience was enjoyable and relaxing.
What made the difference to us was the excellent service at the reception. Since it was our first time to Phuket, we didn't know where to go or how to get there. The concierge was extremely proactive and helpful on all our queries. He would recommend where to go.