Poor Service, Not worth the Value
On our last few days in Thailand, we made a reservation for the 70 Sq Pool Suite but received a ~ 35 sq m adjoining room. When we informed Managers that there must be a mistake, they were kind of rude and denied it. It was only when we showed them their hotel map and the description of the rooms, did they offered to upgrade us to the Presidential Suite on the conditions that we give them a 5 star and pre-approved review on TripAdviso (even though we booked through Agoda). We decline their offer because we did not feel ethical accepting the conditional offer. We requested to be refunded the difference between the 70 sq Pool suite room and 35sq m room. Our request was rejected and we were treated with hostility for the remainder of our stay. Very disappointed with how management handled this. Needless to say, this dampened the mood of our vacation.
Please note that the Pool Suite rooms are all public access pools and on looks to the highway and restaurant. The photos can be misleading
คะแนน : 4 / 10
( คะแนนรีวิว )