Staff needs communication & behavioral training

We wanted to try the property and stayed for a night. I will be candid and say, did not have a great experience. Positives: great location, clean beach, good food seection and minutes away from market or party world. Opportunities: 1. Inroom service communication has to be improved. We had to call 3 times to get it right with initial response from the resturant that we did not place any order; 2. Staff seems to be very arrogant on the success or hotel rating, please be aware there are other 5+ star properties if we are paying that amount; 3. Staff needs to provide accurate information or simply say they dont know; 4. When you see your guest with infant what you can do at the least is be professional and not show your attitude, we are not staying free; 5. Please make sure electric systems and other equipments in the room is in good condition, no one likes to call for help mins after you checking; 5. Kids pool should be for kids and not for adults and smoking.

คะแนน : 6.8 / 10 ( ดี )
6.8

รีวิวอื่นๆ ของ เรอแนสซองซ์ เกาสมุย รีสอร์ท แอนด์ สปา (มาตรฐาน SHA Plus+)

10
 ยอดเยี่ยม
10
Good to stay here for long holiday
We stayed 2 nights here in Villa with private pool. Everything was so perfect, staffs were so kind, breakfast was so many options, the room was bigger than expected, the pool which is next to the priv... อ่านต่อ

NUTTAPONG ประเทศไทย คู่รัก

9.2
 ยอดเยี่ยม
9.2
Best breakfast buffet ever
Everything was amazing , the staff were friendly and very helpful . Also super professional , exactly what one would expect from a 5 star resort . If you want to travel the island , suggest renting a... อ่านต่อ

Bryan แคนาดา คู่รัก

8.8
 ดีเยี่ยม
8.8
Amazing Villa Stay
Stayed in a pool villa with my family (with 2 children) for 3 nights. I am a platinum member of Marriott Rewards, and I was given an additional roll-away bed with no additional cost, welcome ice-cream... อ่านต่อ

Wong มาเลเซีย ครอบครัวที่มีเด็กเล็ก

10
 ยอดเยี่ยม
10
Summer holidays
This place is 'heaven' staff are so attentive, friendly and can't do enough for you. The executive chef was helping out daily, clearing plates, chatting to customers etc Pool staff were the best, the... อ่านต่อ

Harjinder สหราชอาณาจักร กลุ่มเพื่อน

9.2
 ยอดเยี่ยม
9.2
Great service and bfast
Had a great stay here at renaissance mostly because of the great service provided here by the staff and the sumptuous breakfast which came with your choice of fresh fruit juice every morning. Ginger, ... อ่านต่อ

May-Anne สิงคโปร์ คู่รัก

รีวิวทั้งหมด