Could be better


This resort is stunning but loses a lot of points on key areas. The main problem is the cleaning staff who simply do not do a good enough job. I found their cleaning of the room to be nothing short of sloppy. There was visible blood spots on my bed sheet and one of the pillows that was not changed for at least 2 days. The toiletries were often not topped up and the floor was sticky for several days in a row. One day one of the cleaning staff left a filthy cleaning cloth on my clean clothes in my open suitcase which is simply not acceptable. It left my clothes damp and obviously unwearable since the cloth in question was extremely dirty. The flip side of this though, is the staff in the rest of the resort are outstanding. Notably the breakfast and restaurant staff were simply amazing. Several reviewers have said that the manager was visible and affable. I can quite honestly say we and anyone else we spoke to, did not see him, not even once. This has to be a first in such a high end reso


คะแนน : 8 / 10 ( ดีเยี่ยม )
8

รีวิวอื่นๆ ของ พิมาลัย รีสอร์ท แอนด์ สปา (มาตรฐาน SHA Plus+)

10
ยอดเยี่ยม
10
Luxury escape
Beautiful resort in a secluded end of Koh Lanta with lush gardens and an amazing 50 Mtr infinity pool . We returned for the second time and they looked after us with an upgrade and brilliant service ... อ่านต่อ

Marianne ออสเตรเลีย คู่รัก

10
ยอดเยี่ยม
10
Heavenly
To sum up my stay in a couple of words, this hotel is heavenly. From pick up to drop off, I can’t really fault anything with the hotel. The beach is amazing along with all the free activities one can ... อ่านต่อ

Yasser คูเวต คู่รัก

10
ยอดเยี่ยม
10
Amazing beach get away
The boat ride to and from the island built up one's excitement as we passed by beautiful vistas. Our beachfront villa was stunning. The staff was so dedicated and endearing. We tried all 3 restauran... อ่านต่อ

Linda สหรัฐอเมริกา คู่รัก

9.6
ยอดเยี่ยม
9.6
Very nice resort
We did enjoy our time at Pimalai very much. The resort is nice and the staff super friendly. Some points to be aware of however: - we are travelling without kids and if you like that, then being overr... อ่านต่อ

Peter สิงคโปร์ คู่รัก

8
ดีเยี่ยม
8
Super resort with a good atmosphare but overpriced
The resort was excellent, good atmosphare, excellent breakfast buffet, good rooms/beds, fantastic beach and the staff was really friendly. However we have been traveling in south east asia for many ye... อ่านต่อ

Henrik เดนมาร์ก ครอบครัวที่มีเด็กโต

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