Worst customer care every experienced


Stayed for 3 nights . On the 2 nd night we ate from the on site restaurant my son had steak and in the early hours that night got bad food poisoning which is still going on 2 days later . I informed the manager in the morning that he had eaten the steak and was now ill and her first & only concern was that we had to move rooms or pay extra . No care no sorry or what can we do to help which you would expect from any good hotel . Then followed a series of arguments with the manager and her food manager and the worst customer experience we have had they did everything they could to try to deny he got it from there food Saying things like “ take him to hospital if they prove it was our food we will help “ At this point he was either sleeping or on the toilet so I said no he needs rest we can’t move him yet . The food manager blatantly lied to me & I confronted him over it and exposed him then he sculked off like a moody child sneering at me . Save yourself - stay elsewhere .


คะแนน : 2 / 10 ( คะแนนรีวิว )
2

รีวิวอื่นๆ ของ เขาหลัก ปาล์ม บีช รีสอร์ท (มาตรฐาน SHA Plus+)

10
ยอดเยี่ยม
10
very nice hotel
perfekt .. thank you very much

wolfgang ประเทศไทย ครอบครัวที่มีเด็กโต

7.6
ดีมาก
7.6
khaolak palm beach resort
Nice and clean. Food was good.Friendly staff

francis ออสเตรเลีย คู่รัก

7
ดีมาก
7
Nice hotel
Otherwise good but the reception is not open 24h and no buffet breakfast (only a la carte)

Karri ฟินแลนด์ กลุ่มเพื่อน

5.3
คะแนนรีวิว
5.3
Expensive for what you get
Large bungalow rooms are on offer here, but one wonders whether the staff and other guests considered it a privilege for a single guest (non-European) to check-in here.

Roger แคนาดา เดินทางคนเดียว

9.7
ยอดเยี่ยม
9.7
非常舒适
非常舒适,适合自由自在的生活节奏

YEPING จีน คู่รัก

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