Disgusting business sense by a manager with no regard for paying customers


The manager of this hotel is a disgusting snake. Booked and paid online for a room with a king bed and 2 singles, but when I arrived I was given a room with 2 singles with the explanation that the room I had booked and paid for were sold out. The receptionist phoned the manager, he explained to me that the room I had booked had been booked out before me, and not taken off the booking site. I was mildly disappointed and mentioned/ expected a compensation refund to reflect payment to the room that I was given. I went to room, unpacked, showered, and then the receptionist came to my room with the manager back on the phone. His solution to this minor problem was absolutely disgraceful. He proposed that I be moved to a room with one king bed, if I paid and extra 25% on top of what I'd already paid online!!!! I declined his most 'generous' offer, laughed at his outrageous suggestion and stated I would leave a bad review. It caused me to bypass this town a week later, disgraceful behaviour!


คะแนน : 5.2 / 10 ( คะแนนรีวิว )
5.2

รีวิวอื่นๆ ของ เชียงคำ แกรนด์ วิลลา

6.7
ดี
6.7
It was good
I was a little nervous when I made a reservation for this hotel as I saw the reasonable price and not so many review written but I am pretty satisfied with this hotel. definitely this hotel is more ... อ่านต่อ

Haruhisa ญี่ปุ่น นักธุรกิจ

9
ยอดเยี่ยม
9
friendly staff
Our stay was great, luckily I have a friend living in chiang kham who showed us the sights. What a beautiful place if you know where to go. Air conditioning works good and beds are comfortable.

David ออสเตรเลีย คู่รัก

8
ดีเยี่ยม
8
Lovely hotel with best field view
Lovely and new hotel with best field view and quiet surrounding , lovely staff, high internet wifi

SETTHAPOL ประเทศไทย คู่รัก

4.3
คะแนนรีวิว
4.3
Ok
My stay was ok, but I had an unpleasant experience with an exceedingly rude cleaning lady. No food is offered, but the hotel is centrally located with at least one ok restaurant and a daily local mark... อ่านต่อ

sven นอร์เวย์ นักธุรกิจ

7.2
ดีมาก
7.2
ดีมาก
Comfortable and clean. Better than I expected for rural Thailand.

Michael ออสเตรเลีย คู่รัก

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