Spacious and Comfortable
I had a minor boo-boo during the booking of the reservation as the website hang and I missed the chance to book the hotel for my entire stay. I contacted Agoda to address the issue and they were kind to accord the room from this hotel to me at a discounted rate as I have provided proof that the website died on me. Hotel initially wanted to charge me an exorbitant rate for my last night stay because of it's "unavailability".
Apart from the overcharging, it was otherwise a almost perfect stay. I booked a Grand Deluxe Room and paid for an additional bed at 850 baht per night. Requested for extra mattress for the extra bed to ensure that the main bed and extra bed are of the same height, the front desk obliged without much hesitation.
Booked Phi Phi Island trip with the front desk and was given a discount and pick up time was prompt.
Paid 1,200 baht for 2 way airport transfer and drivers (different driver) was extremely friendly, courteous and on time.
Hotel is about 15-20 minutes walk from Ao Nang Beach however there hotel shuttle available. Walk back to hotel at night is a little too dark though with my small children in tow.
Only issue is with the safe deposit box in the room which keeps getting stuck and I had to trouble the front desk to keep opening up for me. Once, they send the housekeeping to open up the safe deposit box for me which I think it may be a little wrong as the master key is the key to all the rooms and all safe deposit boxes in the hotel hence only authorized personnel like the manager can hold on to the key.
คะแนน : 9 / 10
( ยอดเยี่ยม )