highly appreciate for your staff's service
We quite enjoy our honey moon trip in your hotel. And only thing can be better is we asking for extend one more day in your hotel and your front desk staffs Joo and Ice both showed very helpful to ask the reservation department for a better prices. However, when your reservation staff replied me the discount price let me little odd, because I found Agoda website that I only need to pay HKd $590 +tax. We also showed your staff the website, however, your staff replied us we still need to pay Bhat $3500. Ended up we booked through Agoda website. I'm not sure if this make any difference if I booked through Third party website or in your hotel. But this is some thought from a customers point of view, if we asking for one more day to extend our stay in your hotel, it would be nice and keep your goodwill if you can give discount or at lest the same price of what the third party website. Because we are not browsing around but if Agoda can offer us this prices, I wonder why your hotel can do this offer to us at least we showed the loyalty. Instead of I have to book through third agent and process all the extra procedure.
คะแนน : 9.7 / 10
( ยอดเยี่ยม )