Very poor management
Never have I been so fed up with the management of a hotel. The duplex suite allocated to us was poorly maintained with two large pieces of broken glass, one in the balcony and one in the staircase. The so called duplex suite was in fact two small rooms connected by a semi-public non-airconditioned staircase. People outside the building and in the hallway could see and hear you so noise and privacy could be a problem. The airconditioning in the upper room was so weak that it was impossible to stay in the afternoon. They refused to change the room for us so we ended up cancelled two out of three nights we booked with the help of Agoda customer service (which was very helpful and professional). Might be because of this the female manager decided to give us a hard time by withdrawing the promise of late check-out and charging us Baht 2,300 for a taxi to our next hotel in Phuket. We were glad that we left early and will never return. A hotel that treats their guests as enemies is a negative asset in the hospitality industry.
คะแนน : 2 / 10
( คะแนนรีวิว )