Great hotel let down by some staff issues and errant guests


Stayed in this hotel in late October 2018. Stayed solo, but I had friends staying in other rooms. The hotel itself is huge and the facilities are well organised. Took a few times to figure out how to get from the entrance to the room.
Highlights: - Great buffet spread. Good variety. - Great facilities. - Bar right in the pool! - Quick access to Patong area, lots of restaurants and bars. Plenty of activities to be enjoyed nearby.
Lowlights: - Presumptive staff who talked to me as if I was there for Phuket's red light attractions (and thus giving me a talk about additional rate for 'guests') - I left behind two polo shirts. I KNOW I left them behind because I realised it on my transit. When I called they couldn't find it. Disappointing as travelers can forget and leave their personal belongings behind. - Very loud and obnoxious (drunk) guests in the pool area. Not the problem of the hotel, but it made everyone else very uncomfortable. A guest behaviour policy would be a good start.


คะแนน : 7.6 / 10 ( ดีมาก )
7.6

รีวิวอื่นๆ ของ แกรนด์ เมอร์เคียว ภูเก็ต ป่าตอง (มาตรฐาน SHA Plus+)

8
ดีเยี่ยม
8
ดีมาก
Hotel location is very good if you would like to stay in the middle of town and very close with padong beach / 1min walk to 7-11 / 8mins walk to let’s relax massage. It’s nicer if you can stay in po... อ่านต่อ

Hau ฮ่องกง นักธุรกิจ

10
ยอดเยี่ยม
10
Wonderful Stay
There were many wonderful things about Grand Mercure but the star was the staff. They were attentive and recognises us, never failing to ask about our stay. They also prepared a little surprise for us... อ่านต่อ

Lim สิงคโปร์ คู่รัก

9.2
ยอดเยี่ยม
9.2
Great Hotel!
The staff were all so nice and lovely. The buffet breakfast and coffee in the morning was delicious with a huge variety to choose from. The rooms were clean, comfortable and new. It was in a great loc... อ่านต่อ

Cara ออสเตรเลีย คู่รัก

8.4
ดีเยี่ยม
8.4
the pool bar is a must try! Hotel cleaning service is not bad! Good decoration in the lobby!
We basically went to the pool bar every afternoon/night for a while after whole day of tour to relax! We loved it a lot and made a new friend! Tho the bar tender’s mixing skill is not balanced, one yo... อ่านต่อ

Jingyi มาเก๊า คู่รัก

10
ยอดเยี่ยม
10
Cannot recommend highly enough!
What a stay we had at The Grand Mercure Patong! From the staff to the facilities and the food everything exceeded our expectations. My wife and I decided to visit Phuket before the arrival of our firs... อ่านต่อ

ALEXANDER ออสเตรเลีย คู่รัก

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