Absolutely awful experience!

We booked this hotel as it got some great reviews when it opened and as a designer I am always interested in staying in Design led places. It might have been better when it first opened and was under proper management but our experience was terrible / shocking - firstly the exterior has been allowed to be run down and as soon as we arrived we knew we had made a big mistake. It looked very grey and cold - I love minimalism but this was not appealing - There is no artworks or greenery in the whole building which makes it feel very cold and soulless, compounded by the fact there is no real outdoor area or connection with it - just miles of grey concrete and metal and no luxury of space anywhere through out the whole complex. We had booked a Mountain view room and on check in I asked cheerily if we could have a room on a high floor (there was only about 6 other guests staying in the whole hotel!) They allowed us to move to the first floor - and said that was 'The best they could do" - (mountain view basically means being on the ground floor looking at a pile of weeds growing on their grounds!) our 'view' was basically looking onto some low trees.. The rooms are tiny, and have practically no furnishings at all - no bedside table or even a side shelf to put your things - let alone a table or desk. No privacy whatsoever from the adjacent rooms or the tiny terraces on the floors above or below. (not an issue for us since there was no other people next to us) but some guys picking weeds below could see right into our room and there is no sheers for privacy) You basically have the choice of lying on the bed or a very uncomfortable cheap looking little sofa at the back of the room looking at the back of the bed) . The very narrow terrace has a floor cushion and a foot stool - that is it. We had decided prior to arrival that we would just hang out at the hotel and have dinner there.. On check in when asking about having dinner at their restaurant that night they to