Awful place, terrible service

Stayed here for one night on our way to Koh Tao.
The place is a rathole compared to what you pay. Absolutely no value for money.

We stayed in a "Deluxe Beach Front" and there really was nothing deluxe about it. The phone was broken, the towels torn and full of holes, the bathroom moldy and dirty. The mini bar consists of nothing but two bottles of cheap water. The bathroom is connected to the neighboring bathroom at the top, so you can hear and smell everything going on next door.

The outdoor area is crowded and claustrophobic. Not enough pillows for all the deck chairs. However The pool itself seemed okay. The beach is white and sandy - but extremely crowded with restaurants, shops, massage huts and vendors. Really not a place to relax. Just two steps from the resort beach, the beach is littered with trash - old beat up furniture and diesel cans that have been washed up.

But the absolutely worst thing about this place is the service. Staff is unhelpful and unwelcoming in a way I have never experienced before. The lady at the pool bar is outright rude. When we got there, we got absolutely no information about the place - it would have been nice to know that breakfast is served at an (AWFUL!) restaurant 200 meters up the beach. I asked the reception staff for help booking a ferry ticket to Koh Tao the following day. The girl made one phone call and told me everything was booked so we would unfortunately have to stay. I tried to explain the difficulty of the situation since we already had booked and paid for a place in Koh Tao. Would there be any other agencies to contact? But she just told me no. I went back to the room to look into the matter and found four ferry companies myself and after one phone call I had a ticket. Even our departure they managed to screw up.

I can only recommend to stay away from this place.