Depends on who is on duty
We stayed here for 5 days and our experience varied quite a bit depending on which staff was on duty. It seemed like they had access to very different information. The evening staff was the most unhelpful. When we were looking for a combined ferry and bus ticket to get from the hotel to Surat thani airport they said that they could not help us and we had to go to the ferry terminal ourselves. After having done some research ourselves and found an option we approached the morning/day staff, who said that they had those options available and could book for us. We were especially pleased with the service provided to us by Ann, who was the most helpful person we interacted with at Fair House.
The room itself was clean and pleasant. The view was great. The drawback was that the Jacuzzi (for which we paid extra) was filled with ants and we could not use it for most of our stay. There was also noise coming from the hotel next-door until midnight. We complained, but were not offered to get moved even though there seem to be few guests at the time.
The overall experience was fine, and was largely saved by a few dedicated staff members.
คะแนน : 8.7 / 10
( ดีเยี่ยม )