Unhelpful and rude reservation manager


I would never have expected such a service and attitude from the reservation manager. Simply hung up the phone while in the midst of talking, threatened me to hang up if I want to speak to a higher up, not listening to what I have got to say, shooing me away to agoda when they holds the final say and also not considering the safety issue of their customers in lieu of the many uncertainties of the current covid19 situation outbreak. Never expect that much of disappointments. Despite calling previously before the day of check in in seeking for a one time goodwill basis on a non refundable booking due to the government announcement on the restriction, I was being turn away harshly by many duty mangers. Werid right? Each time I called, the person whom I spoke to claims to be either the reservation manager or not the one and only person who has the biggest authority. Simply not helpful at all.


คะแนน : 4.8 / 10 ( คะแนนรีวิว )
4.8

รีวิวอื่นๆ ของ สเตย์ เวลบีอิ้ง แอนด์ ไลฟ์สไตล์ รีสอร์ต (มาตรฐาน SHA Plus+)

9.6
ยอดเยี่ยม
9.6
Nice value
Gorgeous place not so great location

diego สหรัฐอเมริกา คู่รัก

8.8
ดีเยี่ยม
8.8
Amazing rooms and facilities
Room was great, as was the gym, pools and restaurant. Only negative comment I can add was checking in took a long time (40mins waiting on a couch) when I asked staff how much longer it would be the p... อ่านต่อ

Alex สหราชอาณาจักร เดินทางคนเดียว

8.8
ดีเยี่ยม
8.8
Great value
We were all very pleased with the value of this resort and would have expected to pay more! It's brand new and facilities are top-notch. The downside of that is because it still seems to be in a "soft... อ่านต่อ

Lauren สิงคโปร์ กลุ่มเพื่อน

9.2
ยอดเยี่ยม
9.2
Nice and new, well designed facility. Great place to stay.
Good hotel, nice staff, and very new and modern design. It is not very close to beach. A motorbike or a car would definitely help. There are free transformations to the nearby beaches.l, which I didn... อ่านต่อ

Kebin จีน ครอบครัวที่มีเด็กโต

10
ยอดเยี่ยม
10
Paradise in Rawai
No cons except wish we had stayed longer. Fantastic pools, gym and surroundings Would definitely recommend

Amanda สหราชอาณาจักร คู่รัก

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