Clean with a/c and warm water

This hotel was nice and clean and provided everything we needed for a comfortable stay which included large and smaller towels, mini fridge, free water bottles, toilet paper, warm water, a/c, TV but no english channels which wasn't a big deal and cleaning upon request. We liked the room and bed was comfortable. The staff wasn't overly friendly but they weren't rude either so I would rate them as average. When I asked if there were buses or public transport or taxis to the tiger cave they said no and said I'd have to pay 400 baht for a taxi which wasn't true. There are many taxi trucks with seating and only cost 50 baht. They're even labeled! Also the tours were a bit more there but that's usually the case so no big deal. However when we booked a ferry to Koh Lanta they advertise that the van takes you to your hotel and they said that the van would pick us up at 13:00 going to Koh Lanta. So we waited for the van. An SUV ended up picking us up at 13:00 and dropped us off at Matcha Tour travel agency in Krabi town. We gave them our tickets and they asked us where we were staying then said that the van can't drop us off that far and that it would be 400 baht more plus we would have to wait until 14:00. When I asked why and that wasn't what I was told nor bought they got defensive and so we went around and around. Apparently another couple next to us was dealing with the same issue. I called Krabi house and they said since it was their fault for not informing us or asking us any pertinent questions basically that they would pay half. I don't think they actually had to pay anything but regardless that left a bad taste in my mouth. Please do not use that tour agency Matcha Tour in Krabi and I hope Pitta House doesn't use them anymore either. The hotel and rooms are very clean and accommodation is good but just wasn't sure about their honesty and communication but in the end it all worked out and they seem to want to resolve any issues. I would recommend staying here.