The employee simply lied to me

They simply ignore my request to upgrade the room [despite free upgrade being stated on agoda website on my booking] when I insisted, they just said the room was full [which is an outright lie because I can still book those rooms from the platform and it was a covid time, our group was the only guests at the hotel]
The battery of the TV remote was out so the remote wasnt usable, there were no staffs at the hotel during the night time to support us so be aware. No food because the cafeteria was closed.
Simply dissapointed experience.

คะแนน : 4 / 10 ( คะแนนรีวิว )
4

รีวิวอื่นๆ ของ เอล บาริโอ ล้านนา

9.2
 ยอดเยี่ยม
9.2
Gorgeous hotel, great staff
A gorgeous hotel in the old city, with a fantastic staff, beautiful rooms, super comfortable beds and great baths. An amazing value for the money. While it’s in the quieter part of the old city with n... อ่านต่อ

Mark ประเทศไทย คู่รัก

8.8
 ดีเยี่ยม
8.8
Perfect for the price
Went during a COVID scare/quiet time and still they managed to run the hotel wonderfully / at a high standard of hospitality given the circumstances. No complaints!

Paul สหรัฐอเมริกา นักธุรกิจ

10
 ยอดเยี่ยม
10
Amazing
Gorgeous little boutique hotel! Exceeded my expectations and the staff have been so helpful and friendly! Standard room is beautiful and very comfortable. Breakfast also good for the money paid!! Woul... อ่านต่อ

Michelle สหราชอาณาจักร ครอบครัวที่มีเด็กโต

10
 ยอดเยี่ยม
10
ยอดเยี่ยม
we got excellence corner room breakfast serve are great worth what we paid for room is as what we expect from the photos nice stay

Ravivan ประเทศไทย กลุ่มเพื่อน

10
 ยอดเยี่ยม
10
Warm and Cozy hotel
The services is top-notch!!! I stayed here for 3 nights and changed the room type each night. Every room were clean and cozy, to stay here made me feel at home. The staffs are so nice and friendly.

Napat ประเทศไทย กลุ่มเพื่อน

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