Below expectation

This a 3 stars hotel not 4 as claimed. I stayed at the Peach Blossom for 7 nights. This hotel is part of peach hill resort which is a 3 stars hotel. The hotel was still new located 5 mins from Kata beach on a steep hill, so climbing up the hill would be challenging specially for those old and people with medical issues, however the hotel provides golf cart to climb up and down the hill form 7 am to 11 pm which means if you are getting back after 11 pm you are by your own. Anyway we initially stayed in 2 Grand suits which we’ve booked for and the room was way below standard with limited amenities added to that the room had a garden view which was more like a jungle view with bad smell when you stand in the balcony. We had a problem with the A/C as it was not cooling will and takes long time to achieve the desire temperature for the fact that it will be switched off the moment you remove the card key as you leave the room. In addition, a cheap blackout was used for the curtain so you’ll find it very bright in the room during the day while the curtains are closed. The biggest shock when I wanted to complain the first night about the A/C and I couldn’t get hold of anyone including the operator, so I decided to go downstairs, when I found there was nobody at the front desk nor at any spot within the hotel. The next day we asked to change our rooms and we went for a downgrade to deluxe rooms which were very convenient for us as they provided interconnecting rooms which was great for the family plus they were pool view rooms. The other downside was the breakfast as not much of variety at the buffet and if it is finished by 9:30 then there will be no replacement although the buffet is open from 6:30 up until 10:30. For dining, the hotel had one restaurant (the same for breakfast) with not much to offer. There are far much better choices next door so eating at the hotel is not an option. Overall, I would not recommend this hotel to anyone staying in this area. There are a lo