Poor customer service

We were given a room that was very cramped and had a terrible mould mildew smell. The lady at the front desk who I believe was the manager was extremely rude and insisted on us paying extra money to move to a room that didn’t smell. Breakfast was cooked to order but was very basic. The hotel was practically empty bar a couple of guests.

คะแนน : 3.6 / 10 ( คะแนนรีวิว )
3.6

รีวิวอื่นๆ ของ ลันตา ฟอร์ เรสต์ บูทิก โฮเต็ล

8
 ดีเยี่ยม
8
Great stay, perfect for families
We originally booked for family room on the hotel side but decided to upgrade to the bungalows near the pool and restaurant which was much nicer. Very clean, and very friendly staff with good Englis... อ่านต่อ

Melissa นิวซีแลนด์ ครอบครัวที่มีเด็กโต

10
 ยอดเยี่ยม
10
Best part of my trip
This hotel is very clean and it’s a good location, very close to the beach, night life and restaurants. Upon arrival the staff upgraded us into a cute bungalow with soft beds! We ended up booking an ... อ่านต่อ

Nicole สหรัฐอเมริกา กลุ่มเพื่อน

8
 ดีเยี่ยม
8
Really clean / good value for money
Great value for money , the rooms are really clean and beds are comfy! Good WiFi and two pools. 2 min walk to beach also, area was a little quiet but think this is due to it being low season! Would bo... อ่านต่อ

Mairead ไอร์แลนด์ คู่รัก

10
 ยอดเยี่ยม
10
ยอดเยี่ยม
Great New hotel with good and clean rooms and nice pool on The roof of The hotel and The best Part IS The super friendly staff i highly recommend this place if you are visiting Koh lanta its really a ... อ่านต่อ

Sean ฟินแลนด์ เดินทางคนเดียว

9.6
 ยอดเยี่ยม
9.6
Low season in Koh Lanta for Family holidays
We were staying in Lanta for rest for about a weeks in the mid of may. This is our family holiday and we traveled with two kids. Low season is a best time to visit ko lanta especially Lanta for rest ... อ่านต่อ

Chong มาเลเซีย ครอบครัวที่มีเด็กเล็ก

รีวิวทั้งหมด